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Warranty and Returns
AL-KO INTERNATIONAL PTY LTD WARRANTY INFORMATION
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
AL-KO International Pty Ltd (ABN 96 003 066 813) ("AL-KO") provides the following warranty in relation to its Garden, Garden Power and Water Pump Products ("Product").
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
AL-KO warrants that, subject to the exclusions and limitations below, the Product will be free from defects in materials and workmanship for a period of 2 years from date of purchase (with the exception of the Classic 4.24 & 4.64 series lawn mowers which will be free from defects in materials and workmanship for a period of 1 year and the HWA1001 and Hydrocontrol which will be free from defects in materials and workmanship for a period of 3 years).
This warranty is not transferable to a subsequent person if the Product is sold by the original purchaser during the warranty period.
If a defect appears in the Product before the end of the warranty period and AL-KO finds the Product to be defective in materials or workmanship, AL-KO will, in its sole discretion, either:
- replace or repair the Product or the defective part of the Product free of charge; or
- cause the Product or the defective part of the Product to be replaced or repaired by a qualified repairer free of charge.
AL-KO reserves the right to replace defective parts of the Product with parts and components of similar quality, grade and composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
- If a fault covered by warranty occurs, the customer must within 7 days contact AL-KO at the contact address listed below, or the retailer from which the Product was purchased.
Any warranty claim must be accompanied by:
- proof of purchase;
- full details of the alleged defect; and
- any relevant documentation (such as maintenance records).
- The customer must make the Product available to AL-KO or its authorised repair agent for inspection and testing within 14 days of contacting AL-KO or the retailer in accordance with this warranty claims procedure. If inspection and testing finds no defect in the Product, the customer must pay AL-KO's costs of service work and testing.
- AL-KO will bear the cost of the transport of the Product to and from AL-KO or the authorised repair agent where the defect is covered by this warranty. AL-KO will organise for the transport at the time the claim is made. The customer must bear the cost of the transport from AL-KO or the authorised repair agent where the claim is not covered by this warranty.
The warranty will not apply where:
- the Product has been repaired, altered or modified by someone other than AL-KO or an authorised repair agent;
- The product was improperly installed;
- AL-KO cannot establish any fault in the Product after testing and inspection;
- the Product has been used other than for the purpose for which it was designed;
- the defect in the Product has arisen due to the customer's failure to properly use and maintain the Product in accordance with AL-KO's instructions, recommendations and specifications (including maintenance);
- the Product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar;
- the defect has arisen due to abuse, misuse, neglect or accident;
- the defect has arisen due to a power surge or other fault in the supply of electricity; or
- unauthorised parts or accessories have been used on or in relation to the Product.
AL-KO makes no express warranties or representations other than set out in this warranty.
The repair or replacement of the Product or part of the Product is the absolute limit of AL-KO's liability under this express warranty.
Change of Mind Returns Policy
This section dictates our policy for change of mind returns. We are happy to accept returns of un-used products contained neatly in their original packaging within 14 days of the original purchase date.
Refund, exchange or credit may be requested. Common situations for a change of mind return include purchasing a product by mistake, purchasing the incorrect product for your needs or the return of an unwanted gift.
Charges Applicable For Change Of Mind Returns
A re-stocking fee of $10 is applicable to all change of mind returns.
Freight charges including any subsequent charges involved with the pick up and delivery of returns will be deducted from the refundable amount.
Where applicable charges exceed the eligible refundable amount, a change of mind return will-not be granted.
Return Freight For Change Of Mind returns
Freight may be returned to AL-KO using your own freight provider at your own cost. Alternately, if you would prefer AL-KO to commission the return freight, please advise an AL-KO representative during the request process so that we may provide you with a firm price. The cost of return freight will be deducted from your refundable amount.
Change Of Mind Return Request Process
Contact AL-KO International by phone on (03) 9767 3700 to ask for change of mind return authorisation for your order.
Please have the original paperwork for your purchase handy so we can locate your unique order.
An AL-KO representative will verify your purchase then ask you to complete and return the change of mind returns form located here.
Returns forms can be returned via post to the address below or via e-mail to email@example.com with a subject of – "Change Of Mind Returns".
Upon receipt of Authorisation, please address the product you are returning to:
AL-KO International Pty Ltd
ATT: Warranty & Returns Dept
67 Nathan Rd,
Dandenong South, Vic, 3175.
p. (03) 9767 3700
If you would prefer AL-KO to commission return freight on your behalf, please advise an AL-KO representative during the request process so that we may provide you with a firm price.
Once your return is received by us, you will receive a credit or refund to the value of your purchase excluding any applicable charges.
Please print and complete the below form. This information must be submitted to AL-KO prior to the authorisation of any change of mind returns. This form should also acompany all returns.